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Urgent Hiring | International Non Voice Process
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionAn obligation to deliver exceptional customer service Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Actively read the player, and show empathy and patience Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken Ensure policies and procedures are followed on all emails and Discord tickets Maintain thorough knowledge of systems so that information can be researched and proper information is given to players Learn and retain a thorough working knowledge of all existing and new process and procedures Achieve assigned Key Performance Indicators e.g. Average Handle Time, FRT, Quality, CSAT & DSAT Attend Team Meetings / additional training sessions as scheduled Performs other duties as assigned
The role of Customer Support Associate (CSA), will be responsible for :
- Answering player support queries via Email and Discord
- Troubleshooting game issues via Email and Discord
- Answering player queries about features and functionalities of the clients service offerings
- Answering questions regarding game issues and making recommendations
- Escalate product related issues to internal teams & close loop
- Going the extra mile to engage with players by solving their issues and ensuring satisfaction
Requirements : -
Skills Required
Customer Services, Non Voice Process
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Hiring International • Bengaluru / Bangalore