Build Your Global Career International Voice Process
ConfidentialBengaluru / Bangalore5 days ago
Job descriptionHandle only international voice-based customer support through inbound and outbound calls. Assist customers with inquiries, troubleshooting, and resolving issues related to products and services in Healthcare, Retail, Banking, and Tech Support sectors. Maintain professionalism and empathy while interacting with customers from diverse cultural backgrounds. Document customer interactions accurately in CRM systems and escalate unresolved issues to appropriate teams. Ensure adherence to company policies, service guidelines, and data privacy regulations during customer interactions. Achieve individual and team goals related to customer satisfaction, quality, and productivity. Stay updated with product knowledge, industry trends, and compliance requirements. Adapt quickly to changing processes and customer needs in a fast-paced environment.
Skills Required
Customer Service, Multilingual proficiency, Call Handling, Problem Solving, Technical Support
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Global International • Bengaluru / Bangalore
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