EV Service Manager / After Sales

About ISIEINDIA

ISIEINDIA is a leading organization in sustainable mobility, electric vehicle technology, and skill development. We deliver innovative products, solutions, and services for the electric mobility and clean energy sectors. Our service team plays a key role in ensuring product performance, reliability, and customer satisfaction.

Role Overview

We are looking for a dedicated Service & After-Sales Executive to manage AMC , oversee the service team, and collaborate with colleges for after-sales support. The candidate will ensure timely maintenance, quality service delivery, and strong customer relationships.

Key Responsibilities

• Collaborate with colleges and institutional clients to provide after-sales service, training, and technical support.
• College visits, participation in installation and demonstration.
• Manage Annual Maintenance Contracts (AMC) for clients, ensuring timely service delivery.
• Lead and manage the service team , ensuring performance and productivity.
• Coordinate with the technical team for spare parts, repairs, and upgrades.
• Handle customer queries, complaints, and feedback to ensure satisfaction.
• Support sales teams with technical inputs for AMC renewals and service packages.

Required Qualifications & Skills

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Skills Required

Team Management, Service Operations, Electrical Systems, Technical Support