Specialist - Customer Success

In terms of functional roles, the team is involved in :

• Customer Onboarding and handholding for the initial 3 months
• Customer Support and Troubleshooting through multiple channels including phone, email, chatbots etc
• Reporting, Tracking and MIS for enterprise clients
• Bespoke process for large enterprise clients
• Liaising with product and operations teams
• Internal performance-driven activities including forecasting, client retention,
• CSAT and NPS measurement and corrective actions

Experience Range : 3 - 5 years

Educational Qualifications :

Any graduation,

Job Responsibilities :

Skills Required :

Customer Service Support,Result Orientation,Collaborative Team Leadership,Clear Communications,

Candidate Attributes :

Skills Required

Client Relationship Management, Excel Reporting