Shipdelight - Specialist - Client Success

About the job :

We are looking for a Client Success Specialist who will manage multiple client accounts.

You are expected to understand our customers business and create plans to meet the deliverables for each client.

The ideal person for the job will be a proactive problem solver with exceptional written and verbal communication skills and a meticulous attention to detail.

You will have previous experience working in a Client success role with managing large 6 figure accounts.

Key Responsibilities :

• Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery.
• Primary point of contact from ShipDelight and key champion for customer responsible for overall success and long-term partnership.
• Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
• Orchestrates and co-ordinates relevant work / activities with multi-location, multicultural, multi-skill, multi-disciplinary teams.
• Evolve and refine engagement model, working arrangement and RASCI based on partner maturity and customer needs.
• Brings industry and domain best practices and methodologies in execution of program / projects across Master Data Management, Data Governance, Data Management, Integrations, Business Intelligence and Analytics.
• Perform business reviews with customers and partners on a regular cadence.
• Responsible for the Customer retention, takes ownership of the renewals.
• Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience.
• Responsible for NPS metrics for customers and partners.
• Facilitate marketing activities like events, speaking engagements, references, testimonials, etc. with customers and partners.
• Manage negotiations and conflicts with excellent communication skills.
• Excellent communication, relationship-building, and organizational skills

Qualifications & Skills :

(ref : iimjobs.com)