GoComet - Customer Success & Implementation Manager

About GoComet

GoComet is the worlds most easy-to-use, intuitive multi-modal logistics platform, empowering enterprises with the latest technology to innovate their logistics operations and reduce costs.

Backed by leading investors, GoComet is expanding its global presence and redefining logistics management through data science and machine intelligence.

Job Description

The Customer Success Manager (CSIM) plays a pivotal role in driving customer success by overseeing project implementation, business analysis, and strategic execution.

The role requires managing the end-to-end implementation of GoComets solutions, from requirement gathering to execution, ensuring customer satisfaction and long-term retention.

The CSM will act as a bridge between clients, internal teams, and stakeholders, ensuring smooth project rollout, process mapping, and continuous product adoption.

Key Responsible Area

Project Implementation & Business Analysis

• Lead and oversee the end-to-end project implementation lifecycle for new and existing clients.
• Finalize Business Requirement Documents (BRD) and obtain necessary approvals / sign-offs.
• Develop and execute implementation plans, ensuring alignment with client objectives.
• Map customer processes (flow charts, SOPs) and align them with GoComet's solutions.
• Conduct gap analysis and provide recommendations to enhance operational Success & Relationship Management
• Serve as the primary point of contact for customers, ensuring seamless onboarding and adoption.
• Foster strong relationships with C-level executives (CXOs, COOs) and key stakeholders.
• Work proactively to identify challenges and provide solutions to optimize customer experience.
• Monitor customer health scores, ensuring product utilization and Documentation & Reporting
• Maintain detailed project documentation, ensuring clarity and compliance.
• Provide weekly / monthly project status updates to internal teams and clients.
• Track key project metrics, ensuring timely execution and quality delivery.

Process Optimization & Internal Collaboration

Key Performing Index

Bonus Points

Why Join Us?

If you're passionate about customer success, project management, and business analysis, wed love to hear from you!

Why GoComet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector.

At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude.

While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy.

Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work.

We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed.

This is us! Join our team if you share our culture and values.

We're an equal-opportunity employer.

We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

We are hiring for multiple positions.

For any queries, feel free to write to careers@gocomet.com.

Know more about us : www.gocomet.com.

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