BHIVE - Customer Success Specialist

About the Role

BHIVE is seeking an experienced and dynamic Customer Success Specialist to join our growing team.

This mid-level role is ideal for professionals who have a proven track record in client relationship management, retention strategies, and account growth.

You will act as a trusted advisor to clients, ensuring they derive maximum value from BHIVEs offerings while driving loyalty, advocacy, and business impact.

Youll be the key link between our clients and internal teams, with full ownership of the customer lifecyclefrom onboarding through renewals and Onboarding & Adoption

• Own and streamline client onboarding, ensuring seamless deployment and adoption of BHIVE solutions.
• Develop customized success plans that align client objectives with BHIVEs capabilities.
• Track and report adoption metrics to ensure measurable value Management & Retention
• Serve as the primary point of contact and trusted advisor for mid-to-large accounts.
• Conduct Quarterly Business Reviews (QBRs) and executive check-ins to drive strategic alignment.
• Anticipate churn risks, implement retention strategies, and maintain high Net Promoter Scores Success Strategy
• Leverage client usage data and success metrics to proactively identify areas for improvement.
• Partner cross-functionally with Sales, Operations, and Product to ensure seamless service delivery.
• Advocate for clients internally, ensuring their needs influence product roadmap and service Cross-Selling & Growth
• Identify expansion opportunities within existing accounts and collaborate with Sales to close them.
• Effectively position BHIVEs value proposition, ensuring clients are aware of solutions that drive ROI.
• Achieve retention and upsell KPIs tied to business & Market Intelligence
• Stay ahead of industry trends and competitor offerings to provide clients with strategic insights.
• Collect and synthesize client feedback to influence internal processes and innovation.
• Prepare actionable reports and presentations highlighting account health, performance, and growth Bachelors degree in Business Administration, Commerce, or related field (MBA preferred).
• 3-6 years of experience in Customer Success, Account Management, or Client Engagement.
• Proven expertise in managing mid-to-large client portfolios with measurable retention and growth success.
• Strong understanding of customer lifecycle management, KPIs (renewals, churn, NPS, expansion).
• Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho, or similar) and MS Office / Excel.
• Excellent client-facing communication, negotiation, and conflict resolution skills

(ref : iimjobs.com)