Customer Success Manager
ConfidentialMumbai30+ days ago
Job descriptionBuild and maintain strong relationships with clients, serving as their main point of contact for Work closely with the technical team to ensure that deliverables are aligned with client Proactively identify upsell opportunities by understanding client needs and offering Provide post-delivery support to ensure clients are using the software effectively. Conduct regular check-ins and gather feedback to continuously improve our offerings and Assist clients in troubleshooting and provide clear communication on updates or issues. Manage renewals and retention before the end of a subscription period. Experience in Customer Success, Project Management, or a client-facing role in a Proven track record of successfully managing software project deliveries. Strong communication skills, able to translate technical information into clear, client-friendly Excellent problem-solving abilities and a proactive approach to finding solutions. Ability to identify and execute upsell opportunities. Experience working with cross-functional teams (technical, product, and sales). A customer-first mindset with a focus on delivering value. Familiarity with project management tools. Nice to Have : Experience in SaaS or software delivery environments. Background in product training or software onboarding. Experience in IoT. Manage end-to-end delivery of software projects, ensuring they are on time and meet client Build and maintain strong relationships with clients, serving as their main point of contact for Work closely with the technical team to ensure that deliverables are aligned with client Proactively identify upsell opportunities by understanding client needs and offering Provide post-delivery support to ensure clients are using the software effectively. Conduct regular check-ins and gather feedback to continuously improve our offerings and Assist clients in troubleshooting and provide clear communication on updates or issues. Manage renewals and retention before the end of a subscription period. Experience in Customer Success, Project Management, or a client-facing role in a Proven track record of successfully managing software project deliveries. Strong communication skills, able to translate technical information into clear, client-friendly Excellent problem-solving abilities and a proactive approach to finding solutions. Ability to identify and execute upsell opportunities. Experience working with cross-functional teams (technical, product, and sales). A customer-first mindset with a focus on delivering value. Familiarity with project management tools. Nice to Have : Experience in SaaS or software delivery environments. Background in product training or software onboarding. Experience in IoT.
Job Overview :
We are looking for a Customer Success Manager to oversee the successful delivery of
software projects while identifying upsell opportunities. This role will involve managing client
relationships, ensuring smooth project execution, and helping clients get the most value from our
solutions. Youll act as the main point of contact for clients and will work closely with both the
technical and sales teams to ensure customer satisfaction and growth.
Key Responsibilities :
- Manage end-to-end delivery of software projects, ensuring they are on time and meet client
expectations.
all project-related matters.
requirements.
additional solutions or features that add value.
client satisfaction.
Required Skills and Qualifications :
software / tech environment.
language.
Key Responsibilities :
expectations.
all project-related matters.
requirements.
additional solutions or features that add value.
client satisfaction.
Required Skills and Qualifications :
software / tech environment.
language.
Skills Required
Customer Success, Client Relations, Customer Care
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Customer Manager • Mumbai
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