Swan - Customer Success Lead

Job Summary :

Owns the end-to-end customer lifecycle for KhetPe's farmer ecosystem, ensuring successful onboarding, sustained engagement, and measurable impact from our AgTech solutions. Acts as the primary bridge between farmers, FPOs, and KhetPe's technology, driving product adoption through personalized support, effective training, and proactive relationship management. Ensures farmers realize maximum value from KhetPe's offerings, leading to strong retention, renewal, and 5-8 years in customer success, field engagement, or account management, ideally in AgTech, rural outreach, or farmer advisory services.

• Experience working with FPOs, co-operatives, or agricultural communities.
• Proven ability to manage high-volume customer relationships across diverse geographies.

Roles & Responsibilities :

Onboarding & Adoption :

Farmer Engagement & Support :

Demo Delivery & Product Education :

Renewal Tracking & Retention :

Cross Functional Collaboration :

Core Skills :

Leadership Competencies :

Industry Knowledge (Preferred) :

Personal Attributes :

About SWANSAT GROUP :

SwanSat Group stands at the intersection of deep technology, precision intelligence, and social impact, uniting three powerful verticals to transform how nations, businesses, and communities make decisions.

At our core is SwanSat, a leader in satellite and geospatial intelligence. We harness cutting-edge SAR, optical, and thermal data, enhanced with advanced AI / ML algorithms, to deliver unmatched insights for agriculture, disaster management, defense, and climate resilience. Our technology doesn't just observe the world - it predicts, protects, and empowers.

Through KhetPe, our AgTech powerhouse, we place the world's most accurate crop intelligence directly into farmers' hands. From hyperlocal weather forecasts and irrigation advisory to yield prediction and market linkage, KhetPe is building a future where every farmer can increase income, reduce risk, and sustainably grow. It's precision farming, scaled to millions, without the guesswork.

With BhoomiSure, our InsurTech innovation, we are rewriting the rules of crop and disaster insurance. Using field-level satellite data and automated claim triggers, BhoomiSure ensures real protection with zero delays - no paperwork, no disputes, just fast, fair payouts when farmers need them most.

Together, SwanSat Group is more than a business - it's a platform for transformation. We operate at the scale of nations, with the agility of a startup, and the integrity of a mission-driven team. From space to soil to security, our vision is bold : to deliver predictive intelligence that changes outcomes before crises strike, and to enable prosperity where uncertainty once ruled.

(ref : iimjobs.com)