AM - Customer Success

ConfidentialThane

30+ days ago

Job description

Role Responsibilities

Develop an intimate understanding of your customers businesses
Develop a network of champions within each account through education,
coaching and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing
thought leader / subject-matter-expert and help them in creating marketing
strategy user lifecycle journey
Collaborate with customers to develop, launch, and manage marketing
campaigns focused on engagement and revenue goals
Be an expert on trends and best practices for digital marketing and
analytics
Enlighten our customers with insights garnered from their own data and
industry trends
Ensure customers get maximum value from customer engagement by leveraging
full platform functionality
Handle customer concerns with confidence, putting them at ease
Generate Case Studies, Testimonials PR from customers opportunities
Learn best of the marketing technologies and concepts
Opportunity to work with diverse of clients in diverse industries and learn
their marketing concepts
Represent on behalf of customers / company at different forums / webinars

Qualifications

MBA in Marketing is a plus

5+ years of experience in digital marketing, CRM or Customer Success (Ideal)

Strong attention to detail, dedicated work ethic, organized, and strong

communication skills desired

Ability to work with cross-functional teams

Strong project management and time management skills

Ability to identify and implement process improvements

Strong problem-solving skills - diagnosis, root-cause assessment, option

evaluation and resolution

Ability to communicate clearly and strategically with clients, team

members, and the marketplace

Ability to respond quickly to critical issues and roadblock

Good communication skills (Written / Oral)

Excellent presentation skills

Skills Required

Evaluation, Problem Solving, Crm, Communication Skills, Presentation

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