Team Manager - Home Care

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.  We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We have an exciting permanent full time opportunity for a Team Manager to join the Home Care team supporting the Shoalhaven region.

Reporting to the Regional Operations Manager, the Team Manager is responsible for the day to day people management of IRT Home Care staff.  You will establish rapport with a diverse team of staff, take pride in building and leading a positive team culture and ensure effective & efficient service is provided by staff through role modelling, coaching, and supervision.

Our preference is for the successful candidate to be based out of our office in Nowra.

Key responsibilities :

• Assist the Regional Operations Manager to manage the resourcing model that forecasts and balances supply and demand that supports revenue growth and controls employment cost in line with the annual budget
• Support the Regional Operations Manager to ensure we continuously attract, induct, develop and retain frontline staff
• Support the Regional Operations Manager to mentor, coach, and performance lead and manage frontline care staff in the delivery and execution of services
• Coordinate and lead initiatives that facilitates ongoing learning, skills development and build market leading workforce capability
• Coordinate and support the execution of all team meetings
• Liaise and support the rostering team in the day-to-day decision making regarding roster adjustments
• Facilitate communication, distribution and rollout of relevant initiatives and marketing collateral that involve execution by the frontline care staff
• Ensure staff deliver excellent customer experiences for each visit that lead to continuously improving NPS and QOL scores and positive customer feedback
• Participate and contribute to the planning processes, policy and procedure formulation as pertains to area of responsibility

To Be Successful You Will Have

Benefits for You

How to Apply

If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.