MNC Hiring For Customer Support Voice / Chat Process

Key Responsibilities :

• Handle customer interactions through voice and non-voice (email / chat) channels
• Understand customer concerns and provide timely and effective resolutions
• Ensure a high level of customer satisfaction and maintain professionalism in all interactions
• Accurately document customer details and follow up as needed
• Collaborate with internal teams to resolve escalations and improve service delivery

Candidate Profile :

Skills Required

Customer Service, Communication Skills, Voice Process, Written Communication