MNC Hiring For Tech Support Voice Process

Key Responsibilities :

• Handle incoming customer calls to resolve technical queries and issues.
• Provide step-by-step guidance to customers for troubleshooting hardware, software, or network problems.
• Escalate unresolved issues to the appropriate technical teams when necessary.
• Document all customer interactions and resolutions accurately in the system.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain high levels of customer satisfaction and adhere to process SLAs.
• Stay updated with product knowledge, new technologies, and process changes.

Required Skills and Qualifications :

Preferred Skills (Good to Have) :

Skills Required

Technical Troubleshooting, Customer Support, Network Configuration, Windows Os, Linux Os