MNC Hiring For Tech Support Voice Process
ConfidentialGurgaon / Gurugram30+ days ago
Job descriptionEducation : Graduate in any discipline (Undergraduates with relevant experience can also apply). Excellent communication skills in English (verbal and written). Basic knowledge of hardware, networking, or software troubleshooting preferred. Ability to handle pressure, multitask, and work in rotational shifts (including night shifts). Strong problem-solving and analytical skills. Freshers and candidates with up to 5 years of relevant experience are welcome. Prior experience in a customer service or tech support role (voice process). Familiarity with CRM tools and ticketing systems. Knowledge of additional languages (regional or foreign) is an advantage.
Key Responsibilities :
- Handle incoming customer calls to resolve technical queries and issues.
- Provide step-by-step guidance to customers for troubleshooting hardware, software, or network problems.
- Escalate unresolved issues to the appropriate technical teams when necessary.
- Document all customer interactions and resolutions accurately in the system.
- Follow up with customers to ensure their issues are fully resolved.
- Maintain high levels of customer satisfaction and adhere to process SLAs.
- Stay updated with product knowledge, new technologies, and process changes.
Required Skills and Qualifications :
Preferred Skills (Good to Have) :
Skills Required
Technical Troubleshooting, Customer Support, Network Configuration, Windows Os, Linux Os
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Tech Support • Gurgaon / Gurugram