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Java L2 Support

RiVi Consulting Group L.L.CHyderabad, Telangana, India

30+ days ago

Job description

Job Title : Java L2 Support

Location : Hyderabad, India
Experience Required : 5+ Years
Work Model : Rotation-based 24x5 coverage
Job Summary :

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.

Key Responsibilities :

L2 Support (Core Services) :

Provide Level 2 support for core services during rotating 24x5 shifts.

⁠Handle support requests independently; escalate to onshore L3 team only when necessary.

⁠Track and document all issues, including resolution steps and follow-ups.

⁠Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

⁠Handoff unresolved issues to the next shift at end of day.

Development :

Collaborate with onshore developers for development-related tasks.

⁠Participate in scrum meetings and project discussions during US overlap hours.

⁠Take ownership of assigned development tasks and ensure seamless cross-shift communication.

Maintenance :

Execute LCM (Lifecycle Management) and maintenance tasks as required.

⁠Coordinate and communicate effectively with onshore points of contact.

Business Knowledge :

Develop familiarity with Client’s business model, terminology, and acronyms.

⁠Join business discussions during overlap with US first shift when appropriate.

Key Skills :

Primary Technical Skills :

Java, Spring Boot

⁠Relational Databases (e.g., MySQL, PostgreSQL)

⁠GitHub (version control and collaboration)

Secondary / Preferred Skills :

Python, JavaScript

⁠Kafka, MongoDB

⁠Snowflake (optional)

Soft Skills :

Strong verbal and written communication

⁠Self-starter with the ability to work independently

⁠Proactive issue resolution and collaborative approach

⁠Organized with attention to detail

Shift Requirements :

Must be willing to work in a rotating 24x5 support schedule

⁠Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

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L2 Support • Hyderabad, Telangana, India

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