Pegasystems - Technical Support Engineer - Java

What You'll Do At Pega :

The TSE uses their understanding of Pegasystems products, the technical environment in which they run, and our customers business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.

Who You Are :

• Minimum of 2-4 years of experience in a Product Support / Development.
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment.
• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture.
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict.
• Proven ability to interact directly with customers at all levels.
• Demonstrated customer-facing skills including expectation management, communication skills, information management.
• Demonstrated effective oral and written communication skills, including poise in pressure situations.
• Good to have : Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and / or relational databases (preferably Oracle, DB2 and UDB).
• Troubleshooting and debugging experience would be an added advantage.
• Experience in a product organization is a plus.

What You've Accomplished :

Pega Offers You :

(ref : hirist.tech)