L2 Java Support Engineer

Job Title : Java L2 Support.

Location : Hyderabad, India.

Experience Required : 5+ Years.

Work Model : Rotation-based 24x5 Summary :

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are Responsibilities :

L2 Support (Core Services) :

• Provide Level 2 support for core services during rotating 24x5 shifts.
• Handle support requests independently; escalate to onshore L3 team only when necessary.
• Track and document all issues, including resolution steps and follow-ups.
• Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.
• Handoff unresolved issues to the next shift at end of day.

Development :

Primary Technical Skills :

(ref : hirist.tech)