Application Support Analyst

Responsibilities

Direct Responsibilities

• Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.
• Perform activities related to implementation and rollout for upgrades of existing services.
• Pro-actively monitor, manage, and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)
• Provide main coverage in the “Follow the Sun” support model : perform regular checks and handover to other support teams in Singapore and New York.
• Pro-actively manage the capacity of production applications
• Plan and implement application releases, load tests and configuration changes
• Customize production tools (monitoring, batch scheduling, backups etc.)
• Provide feedback and propose solutions to management on performance, capacity

Contributing Responsibilities

1. Platform Stability & Monitoring

2. Technical Support & Collaboration

3. Documentation & Knowledge Sharing

Required Skills & Qualifications

Desirable Skills :

Understanding of financial markets, derivatives trading, and FIX protocol.

Experience with Windows PowerShell, Fluentbit / Filebeat / Kibana, and Kafka.

Personal Attributes

Team player with strong analytical and problem-solving skills.

Self-motivated, detail-oriented, and organized with the ability to prioritize tasks effectively.

Excellent communication skills (written and verbal) to collaborate across teams.

Adaptable and quick learner, capable of mastering new systems and technologies.

Why Join Us?

Opportunity to work in a dynamic, global environment supporting cutting-edge trading platforms.

Collaborate with cross-functional teams to drive innovation and system improvements.

Develop expertise in high-performance, low-latency trading systems.

Technical & Behavioral Competencies