Key Deliverables :
- Manage daily store operations, ensure SOP compliance, and resolve customer escalations effectively.
- Oversee broadband sales in the assigned catchment area through a team of 7–12 field executives.
- Drive network expansion and ensure timely installation by coordinating with planning and project teams.
- Monitor online leads, track team performance, and ensure governance across all retail activities.
- Execute BTL (Below the Line) market activations and enhance visibility based on local demographics.
- Strengthen community relationships with residential societies and market associations to facilitate rollout and drive business.
- Increase revenue through upselling and cross-selling initiatives to both new and existing customers.
Role Responsibilities :
Cultivate a customer-centric service culture across the store and field team.Plan and execute sales strategies to drive early traction and sustained growth.Enforce discipline in store operations, especially around cash handling and compliance.Maintain team motivation through regular connects, recognition, and clear communication.Build effective relationships with internal teams and external partners (LCOs) to support broadband growth.Apply broadband and network knowledge for operational efficiency and business development.Skills Required
Inventory Management, Broadband, Network Knowledge, Ms Office