It Support Analyst

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

Provide excellent first contact customer service to our internal customers

Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction

Setup new employee offices and assist with on-boarding of new Q2 employees

Image, configure, test, and distribute workstations to employees

Coordinate escalation and resolution of complex issues with the appropriate IT teams

Help to maintain a positive and professional work environment

Assign appropriate permissions to users in Active Directory

Perform regular file archival and data migrations as necessary

Collaboratively document, develop, and contribute to Helpdesk continual service improvement

Maintain inventory of all corporate assets issued to employees

Participate in rotating on-call shifts approximately once per month

Provide support for key IT projects

Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Perform responsibilities within established SOX and security compliance requirements

2-5 years of technical experience in an IT organization

Ability to work individually, as a team, and cross-functionally to resolve complex issues

Strong customer service, written, and oral communication skills

Experience with Active Directory

Experience supporting both Windows and Mac workstations

Experience providing effective support to remote users

Preferred :

Advanced Degree in Information Systems, Computer Science, Engineering or related field

Experience with Identity Management tools (SSO)

Experience with Mobile Device Management tools - (MDM)

Experience with A / V and collaboration tools

Certification in one or more of the following : MTA, MSCA, Network +, CCENT / CCNA

Skills Required

Mta, Msca, Ccent, Ccna, Sso

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It Support Analyst • Bengaluru / Bangalore

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