Technical Support Analyst
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionFollow the incident management process for all high severity incidents. Analyze, categorize, and prioritize incidents. Coordinate with available technical resources to manage IT incidents and escalate to higher management as required. Update clients & management on incident updates. Track incidents until closure. Prepare customized reports on incidents and provide ad-hoc reports as required. Network Monitoring IT Service Desk functionalities Hands-on experience in IT issue troubleshooting, basic knowledge of server & network.
Primary Skill
- Preferred IT Service Desk / Help Desk Experience ITIL V3 foundation certified good Verbal & Written English communication
Primary Roles Responsibilities :
Secondary Roles Responsibilities :
Skills Required
It Service Desk, Help Desk Support, Itil V3 Foundation, Incident Management, Reporting, Network Monitoring
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Technical Support Analyst • Bengaluru / Bangalore
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