IT System Support Analyst

About The Position

The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.

Key Responsibilities

• Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
• Monitor system performance and ensure the availability and reliability of software applications.
• Collaborate with development teams to resolve software issues and implement updates or patches.
• Manage software installations, configurations, and upgrades.
• Document support processes, procedures, and troubleshooting steps.
• Assist in the evaluation and selection of new software solutions to meet business needs.
• Conduct training sessions for end-users to ensure effective use of software applications.
• Maintain strong relationships with software vendors to ensure timely support and updates.
• Participate in the development and implementation of IT policies and procedures.
• Stay current with industry trends and emerging technologies to provide innovative support solutions.

Required Qualifications

Preferred Qualifications

Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8 : 00am to 5 : 00pm or 1.30pm to 10.30pm.

Chevron participates in E-Verify in certain locations as required by law.

Skills Required

Configuration, Uat, Software Installation, Database Management, Microsoft Azure, Deployment, Scripting Languages, Python, Aws, Powershell, Power Platform, Itil, Sql, Ansible, Testing Methodologies, Maintenance, Agile Methodologies