Technical Support Analyst

Key Responsibilities :

• Act as the first point of contact for all IT-related queries and issues via phone, email, chat, and ticketing system.
• Provide remote support for business-critical applications, including troubleshooting, access provisioning, and issue resolution.
• Log, categorize, and prioritize incidents and service requests using the ITSM tool.
• Perform initial diagnosis and resolve or escalate issues to relevant support teams.
• Ensure timely follow-up and closure of tickets in line with defined SLAs.
• Maintain and update knowledge base articles to support continuous improvement.
• Assist with user onboarding / offboarding, including application access setup.
• Collaborate with application owners and infrastructure teams to resolve complex issues.
• Monitor recurring issues and recommend improvements to reduce ticket volume.

Required Skills & Qualifications :

Preferred Qualifications :

Note : Immediate joiners are required

Interested candidates can share your CV to kokila.dayanand@alten-india.com