IT Support Senior Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are seeking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems and infrastructure.

Position Overview

This role involves providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure.You will be responsible for diagnosing and resolving technical problems, assisting with user account management, and maintaining computer systems and peripherals. The IT Support Analyst must

Job Responsibilities :

• Provide exceptional customer service to all end users

Consistently demonstrate exceptional customer service to all end users.

Assist in integrating new employees into the technology environment through onboarding timeframe.

Assist team in the resolution of corporate support service desk tickets within established Service Level Agreement timeframes.

Experience & Skills Required :

Skills Required

Microsoft Operating Systems, Microsoft Office Applications