IT Support Analyst

Requirements :

• Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate s degree.
• Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred.
• Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently.
• Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones.
• Clear understanding of elevated permissions, registry changes, and Active Directory systems.
• Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed.
• Interest in applying technology systems to business processes and thriving in a team-oriented environment.

Skills Required

Customer Service, Technical Support, Excel, Troubleshooting, Office 365