IT Service Management Analyst

Dear Candidate,

We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025. Please find details below :

Role : Service Management

Exp : 4 to 6 Years

Location : Bangalore

Venue : TCS Bangalore

Address : TCS L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - 560066

JD :

• Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective / preventive action plans
• Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
• Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
• Pro- actively identify operational issue and trends
• Provides appropriate reporting and drive resolution working directly with Service Providers
• Monitor’s problem management performance metrics and Key Performance Indicators (KPIs)
• Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
• Creating and updating of Problem Records
• Organizing and chairing Problem Investigation and Problem Review Meetings
• Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)

Documents to Carry :

1.TCS application form available on iBegin

2. PAN / Aadhaar or any other Government ID Proof.

3. Updated CV / Resume to be provided.

4. 2 Passport size Photographs

Please reach the venue by 10 : 00 AM.

Regards

Gunsheel Sidana

Human Resources

Talent Acquisition Group

Tata Consultancy Services