Business Analyst

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

Analyse and identify the linkages and interactions between the component parts of an entire system.

Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

Develop skills outside your comfort zone, and encourage others to do the same.

Effectively mentor others.

Use the review of work as an opportunity to deepen the expertise of team members.

Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

This position plays a key role in understanding the requirements from the business perspective. This role will work closely with business product owners and technical teams to lead the analysis of problems faced by business users through collaborative discussions.

This role is responsible for managing changes in requirements throughout the project lifecycle, always balancing scope with technical feasibility, and plays a lead role in quality assurance activities. Expectation is that there is a high emphasis on attention to detail and quality of documentation produced using a combination of experience, best practices, standards and an approach that aligns with the PwC SCO guidelines.

To succeed in this position, he / she must be adaptable to change, an adept listener, influencer, negotiator and facilitator, competent at relationship building and conflict resolution, possessing superior oral and written communication skills.

Key Responsibilities Include

Working closely with the business to identify and analyze core business processes and workflows, Guidewire is Mandatory.

Conducting interviews and facilitating workshops with SMEs

Development of procedural documentation as it relates to business processes

Development of clear and detailed process maps and business requirements

Identifying process improvement opportunities

Identifying and documenting interim and future state processes and workflows

Identifying issues and risks and their recommended resolution or mitigation

Development of process test scripts as well as coordination and facilitation of end-to-end process dry run testing

Transitioning to business users responsible for ongoing management and operation of business processes at end of project

Working closely with the change manager to identify how the business processes and / or tools may impact the people aspect of change and provide support where required to ensure successful adoption and sustainability

Working towards defined project deliverables, ensuring they are met within the identified project timeline and regularly reporting progress to the Project Manager and / or key stakeholders

The Business Analyst / Process Analysis must be organized, disciplined and focused with the ability to effectively gain trust by understanding, empathizing and eliciting information from business SMEs and / or technical people to produce the applicable project deliverables.

Qualifications

Education / Experience :

Bachelor’s degree or equivalent in Business Analysis related discipline

Strong business acumen as well as proven experience working on business-driven initiatives

Hands-on experience as a Business Analyst and on Agile projects with excellent business process mapping skills, process analysis, and process reengineering skills are essential

Excellent experience in eliciting and developing business requirements. This includes managing changes in requirements throughout the project lifecycle, always balancing scope with technical feasibility, and plays a lead role in User Acceptance Testing (UAT) activities of programs

Experience with problem solving methodologies such as Design Thinking, DMAIC, LEAN or equivalent will be considered an asset

Strong analytical skills with a demonstrated ability to comprehensively analyze business processes and workflows

Experience in mapping and documenting of interfaces between legacy and new systems

Experience in facilitating workshops and conducting interviews using a variety of journey mapping tools

The ability to lead and facilitate UAT and defect resolution sessions. This includes experience in creating end to end test cases / scripts, tracking issues to resolution, and facilitating and coordinating UAT with business resources

Solid experience in developing procedural documentation and presentations

Experience in data and process modeling using modeling techniques and tools (such as Visio, MIRO, ERD tools, Balsamiq, Alteryx etc.), combined with solid experience with O365, Collaboration tools, and Gen AI tools.

Nice to have RPA / Power Automate / Power Apps experience

CBAP and CSM certification is a plus

Ability and confidence to work closely with all staff levels, particularly senior level stakeholders or C level staff

Proven experience managing business processes changes on complex projects (IT and business) from initiation through to implementation and hand off to the operations and support organization. This includes leading a team of analysts to accomplish the objectives

Experience and / or understanding of organizational change management practices and business processes that address an organization’s change readiness

Experience working within a waterfall and / or agile project management framework and related tools

PwC Dimensions and Capabilities

Stakeholder Partnership

Ability to communicate effectively with staff at all levels of the organization

Can present a point of view confidently and persuasively. Interacts effectively with the target audience to obtain buy-in on difficult issues or decisions

Helps client identify the business value they are expecting and establish ways to monitor this throughout the life of a project / program to achieve benefits realization

Is able to work with ambiguity in the initial stages of a project / program and clarify business objectives and scope through discussions with stakeholders. Assists the client in developing vision or concepts

Business Knowledge

Understands the interaction between business and process and technology and is able to identify opportunities for technology to enable process change

Can identify and apply opportunities for using specific technologies to support business objectives

Flexible and able to work with a wide range of cultures, understanding social, economic and cultural differences between the countries we work with

Judgment

Has excellent analytical, problem solving and decision making skills. Can translate complex problems into components and actionable objectives

Can effectively identify and remove roadblocks in order to develops sound and creative ideas or solutions to client issues

Can make recommendations that consider global convergence and divergence

Participates in strategy or other management meetings with clients and recommends approaches and solutions

Risk Management

Assesses the potential impact of a solution, including process, organizational and technology changes

Ownership and Commitment

Holds themselves accountable for exhibiting values of the organization

Passionate to succeed. Acts as an advocate for the project

Learning Agility

Demonstrates a positive and proactive attitude towards change

Self aware. Is open to constructive feedback and makes appropriate changes when required

Committed to ongoing self learning and development