Business Analyst - eCommerce

POSITION RESPONSIBILITIES

• Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria and manage the requirements throughout the project lifecycle.
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis.
• Assist with gap analysis, business process redesign, roadmap planning, and developing proof-of-concepts.
• Evaluate the business needs and translate them into technical solutions around Digital Customer Experience with the help of Architects and Developers.
• Visualize the future state and design the change process from current to future state.
• Provide information to IT and Business leadership regarding best practices, industry trends, and business opportunities, as well as feedback on the functional requirements processes and tools.
• Identify and initiate process improvements (continuous improvement).
• Train and transfer knowledge to other team members, users, and stakeholders as required.
• Create and maintain updated documentation on business processes, applications, and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids.

ORGANIZATIONAL RELATIONSHIPS

EDUCATION AND EXPERIENCE

TECHNICAL SKILLS REQUIREMENTS

Basic Qualifications :

PHYSICAL POSITION REQUIREMENTS

Skills Required

Scrum framework, Business Process Design, Agile Methodology