Majesco - Application Support Analyst - Java & SQL

Job Title : Application Support Java & SQL

Experience : 6- 10 years

Location : Remote

Job Description :

Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to front end the customer and address all their technical :

• As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan.
• Preparing the Data patches for the required cases and releasing it to customer through release process.
• Doing root cause analysis for all the Data Patch cases.
• Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evidence and documentation.
• Making sure all the clarification type cases are getting clarified to customer with clear details and documentation wherever is applicable.
• Joining the customer call along with the customer facing lead and taking care of all technical queries.
• Having a good collaboration within and other team members.
• Need to follow the Production support process with 100% compliance.

Requirements and skills :

Shift Timing : 5 PM 2 AM IST

(ref : hirist.tech)