Executive - Customer Relationship

Responsibilities :

1. Doctor & Hospital Relationship Management :

Conduct in-person monthly meetings with all the assigned Gynaecologists (target doctor) to promptly

address feedback, deliver industry updates and strengthen partnership with best-in-class services.

Utilise relationships with hospital staff to collaborate on raising awareness and enrolling expectant

parents (target client) for stem cell banking services.

2. Key Account Management :

Establish corporate partnerships with existing & new hospitals specialising in women and child care

services (target hospitals) to drive business growth.

Engage in proactive education of expectant parents through personalised counselling or elevator

pitches about the benefits of stem cell banking.

Distribute educational materials during their hospital visit to stimulate interest and awareness.

3. Marketing Event Management :

Execute minimum four marketing events per month to enhance brand visibility & patient engagement.

4. Customer Delight Management :

Gather pertinent client information to initiate cold calls and facilitate professional in-person

presentations at their home, office, or hospital.

Deliver engaging presentations to expectant parents to consistently meet specified sales targets.

Deposit client funds in the company's bank account within specified timelines.

Ensure timely provision of sample collection kits for clients and coordinate seamlessly with the

paramedic team during childbirth.

Ensure clients and healthcare professionals receive excellent post-sales service to guarantee

satisfaction, retention, and referrals.

5. Market Intelligence :

Provide actionable insights to drive strategic decisions based on industry trends and opportunities.

6. Performance Management :

Meet responsibilities, adapt to change, and perform extra tasks assigned by superiors & the company.

Skills Required

crm software, Customer Support, Problem Solving, Time Management, Email Marketing, Social Media