Assistant manager- service & installation

Job Title :

Assistant Manager & Trainer – Installation & Service (Fenestration Industry)

Professional Summary :

Experienced and detail-oriented Assistant Manager / Trainer with a strong background in the fenestration industry, specializing in installation and after-sales service of doors, windows, partition & shower systems. Proven ability to manage field operations, lead installation teams, train technicians, and ensure high-quality service delivery to clients. Adept at troubleshooting, site coordination, customer communication, and technical training. Committed to maintaining high safety and quality standards while optimizing team performance and customer satisfaction.

Key Responsibilities :

Assistant Manager – Installation & Service

Oversee and coordinate on-site with our partners for installation of windows, doors, and other systems.

Plan, schedule, and allocate manpower and resources for multiple installation projects.

Liaise with our channel partners, contractors, and clients to ensure smooth project execution.

Conduct site inspections to monitor quality, safety, and compliance with company standards.

Handle escalated service or installation issues and resolve technical problems promptly.

Maintain inventory and ensure availability of tools, hardware, and materials.

Trainer – Technical & Service Team

Conduct hands-on training for new and existing installers and channel partners

Develop training modules on installation techniques, safety protocols, and product knowledge.

Evaluate technician performance and provide guidance for continuous improvement.

Promote standard operating procedures (SOPs) and ensure adherence to them in the field.

Skills & Competencies :

Installation of uPVC, aluminum, and high-performance window / door systems

Team leadership and staff development

Customer service and problem resolution

Technical training and mentoring

Quality assurance & safety compliance

Project coordination and time management

Use of installation tools, hardware knowledge

Reading technical drawings and site plans

Preferred Qualifications :

Diploma or Degree in Civil / Mechanical Engineering or related field

4+ years of experience in the fenestration industry

Strong communication and interpersonal skills

Familiarity with tools like AutoCAD, MS Office

Skills Required

Team leadership and staff development, Customer service and problem resolution, Installation of uPVC aluminum and high-performance window door systems, Reading technical drawings and site plans, Quality assurance safety compliance, Project coordination and time management, Use of installation tools hardware knowledge, Technical training and mentoring