Assistant Manager - Soft Services
ConfidentialNoida, India30+ days ago
Job descriptionProfessional certification (FMP, CFM) Health and safety compliance expertise Vendor management capabilities Smart building technology familiarity Manage day-to-day soft services including housekeeping, pest control, and reception Monitor service delivery against established standards and SLAs Conduct regular inspections and audits of soft services to identify improvement areas Implement standardized operating procedures ensuring compliance with client policies Respond immediately to critical performance incidents and coordinate follow-up actions Lead the soft services FM team including on-site vendor personnel Foster high staff morale, trust, and work ethics Create an environment that supports teamwork and performance excellence Mentor team members and facilitate professional development opportunities Encourage innovation and initiative-sharing within the team Perform role of training coordinator Build credible relationships with clients and business unit stakeholders Maintain communication to sustain healthy business relationships Act as liaison between clients, service providers, and internal teams Resolve issues effectively through clear communication Drive excellent implementation of all contracts at assigned sites Collaborate with Sourcing teams to manage vendor performance Support selection, training, and supervision of service staff and contractors Contribute to budget planning and cost control initiatives Drive financial targets and control requirements across all sites Prepare standard periodic reports as required Uphold health, safety and environmental standards Implement sustainable facility practices Ensure regulatory adherence Office-based with regular facility walkthroughs, six days working Occasional evening or weekend availability for emergency situations
Soft Services - Manager
Overview
We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location.
Required Qualifications
- Bachelor's degree
- 3-5 years of facility management experience with soft services focus
- Knowledge of industry standards and relevant regulations
- Microsoft Office Suite proficiency
- Strong communication skills
- Ability to manage competing priorities in fast-paced environments
- Fluency in English and Hindi; Marathi knowledge beneficial
Preferred Qualifications
Key Responsibilities
Operations
Leadership
Client Relations
Contract Management
Financial Oversight
Compliance
Working Conditions
Skills Required
Vendor Management, Facility Management, Soft Services, Microsoft Office Suite
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Assistant Manager • Noida, India
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