Assistant Manager, Soft Services
ConfidentialGurgaon / Gurugram, India6 days ago
Job descriptionSite Operations Management Manage all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all cleaning functions i.e. administration, Reception, pest control and client services Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by Client Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards Plan, organize and arrange internal events for any processes or business Actively coordinate with builder on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site Capture cost and tracking methods for all consumables and other supplies Achieve client satisfaction to Client expectations 24 / 7 emergency call support and site attendance is required Monitoring GUTS tickets for closure Audit the Asset register from time to time ` Staff Management Manage and assist with the personal development of all direct reports Develop and manage succession plans for all direct reports Actively seek to train subordinates in all aspects of the non-technical services Vendor Management Vendor grooming and real time monitoring of services and periodic reviews Manage service contracts including inspections and quality management of service delivery Ensure timely payment to vendors Follow a structured vendor management program as per Client specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks Health management Ensure compliance with statutory regulations on fire, health and safety standards. Ensure all safety procedures, including Crisis Management / Business Continuity and Emergency Procedures are maintained at all times. Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment. Reporting Assist in compilation of all MIS Contribute to the monthly management report and quarterly business review to Client and other reports as required Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short and long term operational cost saving initiatives Others Maintain equipment database for site. Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings. Initiate strategies to achieve measurable improvements in energy consumption. Participate in emergency evacuation procedures including crisis management and business continuity Any responsibility / task given by the client / Manager, going forward will be a part of the JD. Tertiary qualifications in property, building or facilities management preferable Contract Administration Experience required Excellent people skills and ability to interact with a wide range of client staff and demands Demonstrated experience with tendering and service improvement initiatives required. Knowledge of occupational safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives Demonstrated experience with client reporting and preparation of reports Management of resource to ensure no disruption to client business. Is able to make difficult decisions and resolve problems or improve operations Actively searches out opportunities to achieve best results Adherence to Key Performance Indicators Implementation of Best Practices Agreed cost savings initiatives
Corporate Solutions (Integrated Facilities Management)
Role And Responsibilities
OVERALL ROLE
Client is a fast-paced, collaborative and innovation-driven environment. The requirement is for a mindset that is very hands-on, energetic, helpful and straight forward. Achieve excellence in maintenance service programs at Client, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility, contract and procurement management for services to the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facility Manager. Achievement of the Key Performance Indicators and Service Level Agreements targets.
POSITION GOALS
- Set up Standard Operating Procedures for the management of Soft services and ensure compliance at site.
- Must be able to recognize system shortcomings and respond to operational and emergency situations
- Achievement of the Key Performance Indicators and Service Level Agreement targets.
Major Responsibilities
CANDIDATE SPECIFICATION : KEY SELECTION CRITERIA
Ideal Experience
Critical Competencies for Success
KEY STAKEHOLDERS
Client
Engineering Managers
Vendor staff
REPORTING TO
Site Lead
Skills Required
Contract Administration, PC Literacy, Tendering
Create a job alert for this search
Assistant Manager • Gurgaon / Gurugram, India
Related jobs
- Promoted
Otis Global Services - Manager - Service Operations
OTIS GLOBAL SERVICES CENTER PRIVATE LIMITEDDelhi, India We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company Show moreLast updated: 30+ days ago
- Promoted
Manager - Professional Services
BQE Softwarefaridabad, haryana, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 23 days ago
- Promoted
Soft Service Manager
ConfidentialGurgaon / Gurugram, India As a Soft Service Manager at JLL's APAC Integrated Facilities Management (IFM) team, you will drive standardization and process excellence across APAC soft services operations while working in clos...Show moreLast updated: 6 days ago
- Promoted
Assistant Manager- Technology Services
ConfidentialNoida, India Microsoft SharePoint online & Microsoft Power Platform.Strong experience in developing and deploying solutions using PowerApps and Power Automate (Microsoft Flows).
Experience of working with ShareP...Show moreLast updated: 6 days ago
- Promoted
- New!
Assistant Facility Manager Tech Service (NCR)
SimpliworkGreater Delhi Area, India Assistant Facility Manager (Technical).Daily facility workaround checklist.Coordinating with clients for any pending complaints, bills, etc.
Daily Briefing Facility Engineer about Planned activities...Show moreLast updated: 16 hours ago
- Promoted
Assistant Facility Manager Tech Services (Bengaluru)
SimpliworkDelhi, India Assistant Facility Manager (Technical) Location.Role & Responsibilities Daily facility workaround checklist Coordinating with clients for any pending complaints, bills, etc.Daily Briefing Facility ...Show moreLast updated: 1 day ago
- Promoted
Managed Services Manager
ConfidentialNoida, India SourceFuse Technologies hiring for Managed Services Manager with 10-12 years of experience.The SourceFuse Managed Services practice works with customers to ensure their business-critical applicatio...Show moreLast updated: 6 days ago
- Promoted
Service Manager - RAD
ConfidentialDelhi, India At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility.We're doing...Show moreLast updated: 6 days ago
- Promoted
Managed Services Lead
ConfidentialGurugram, Gurgaon / Gurugram, India ProcDNA is a global consulting firm.We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients.We're a passionate tea...Show moreLast updated: 6 days ago
- Promoted
Assistant Manager- Soft Services
ConfidentialGurgaon / Gurugram, India The Assistant Manager - Soft Services is responsible for managing and delivering comprehensive soft services solutions within workplace environments.
This role focuses on ensuring exceptional servic...Show moreLast updated: 6 days ago
- Promoted
Assistant Manager - Soft Services
ConfidentialNoida, India We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location.
Knowledge of industry standards and relevant regulation...Show moreLast updated: 30+ days ago
- Promoted
- New!
Assistant Manager Client Services
ConfidentialIndia, Gurgaon / Gurugram, Gurugram At NIIT, we're transforming the way the world learns, for the better.That's why the world's best run learning functions across 30 countries trust us with their learning and talent.Since 1981, we ha...Show moreLast updated: 4 hours ago
- Promoted
Assistant Manager - Technology Services
ConfidentialNoida, India Resource is responsible for upgrading java applications to latest version of Java (Oracle / Open / IBM JDK), upgrade the libraries like struts, spring, REST APIs to latest technologies / versions.S...Show moreLast updated: 6 days ago
- Promoted
Manager - Soft Services
ConfidentialGurgaon / Gurugram, India You will oversee the housekeeping services and team at site.Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements.You will also be assisting...Show moreLast updated: 6 days ago
- Promoted
Manager Services
ConfidentialDelhi Development of new market and improve the already established market.Periodic visit to old and probable new customers as per the plan to be worked out.
Identify new technical / commercial requiremen...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager - Program Support
EmeritusDelhi, India Job Title : Assistant Manager – Learning / Service Delivery (Global).Location : Remote (Work from Home).Department : Learning / Services Delivery (Global).
Employment Type : Full-Time Shifts : Rotational (24...Show moreLast updated: 23 days ago
- Promoted
Assistant Facility Manager Soft Services (NCR)
SimpliworkNew Delhi, Delhi, India Department Facilities Grade / Level G2A Designation Assistant Facility Manager (Soft) Location NCR Reporting To Sr Manager / City Lead Role & Responsibilities Daily facility workaround checkli...Show moreLast updated: 2 days ago
- Promoted
- New!
Assistant Manager
ANSRDelhi, Republic Of India, IN Cognizant Consulting Insurance JOB DESCRIPTION We have various roles in Cognizant Consulting Insurance (P&C, Life & Annuity) ranging from Business Analyst, Consultants, Senior Consultants and Produ...Show moreLast updated: 11 hours ago