Manager-Talent Acquisition

Inviting applications for the role of Manager, Talent Acquisition & Integration

This role will be responsible for leading the delivery of end-to-end recruitment coordination and onboarding support processes. This role involves managing multi-tiered teams, engaging with regional TA / HR stakeholders, driving performance against SLAs, ensuring compliance with global onboarding standards, and continuously optimizing operational workflows for efficiency and scale.

Responsibilities

Leadership & Team Management

Lead a cross-functional delivery team of 10-20 staff, including recruitment and onboarding coordinators, and sourcing specialists.

Provide structured coaching, mentoring, and performance feedback through regular 1 : 1s, team huddles, and development plans.

Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.

Monitor day-to-day workflow allocation, capacity utilization, and delivery accuracy across team members.

Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.

Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.

Talent Acquisition Leadership :

Develop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies. (Ex - sourcing channel optimization, vendor cost optimization, etc.)

Collaborate with the client to understand their workforce planning and talent requirements.

Demonstrate hands-on proficiency in at least one leading ATS platform such as Workday, Avature, Taleo, or SuccessFactors for recruitment process tasks.

Ensure a high-quality, timely, and compliant recruitment process from requisition to offer acceptance.

Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.

Onboarding & Employee Experience :

Ensure smooth execution of pre-joining activities : document collection, Pre employment check / background verification initiation and tracking, onboarding system readiness, and Day 1 planning.

Maintain compliance with documentation checklists, background verification or pre-employment check protocols, and data privacy standards (e.g., GDPR, EEO).

Collaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.

Supervise exception handling (e.g., delayed background verifications / pre-employment checks, rehires, leadership onboarding) and ensure stakeholder visibility and resolution.

Stakeholder Management :

Build strong relationships with internal stakeholders, including HR, operations, and business leadership, to align recruitment priorities.

Manage vendor partnerships, including recruitment agencies and technology providers, to optimize service delivery and costs.

Handle escalations and resolve issues related to recruitment and onboarding processes efficiently.

Reporting & Process Excellence

Support weekly and monthly reporting on key recruitment and onboarding metrics such as time-to-fill, candidate pipeline stages, and sourcing performance.

Conduct root cause analysis (RCA) for SLA misses or process errors and implement corrective actions.

Lead quality assurance reviews, RCA reporting, and mitigation planning for service failures or escalations.

Implement lean process improvements and support digitization initiatives (e.g., automation of trackers, form templates, dashboards).

Standardize process documentation and ensure knowledge retention and up-to-date SOPs .

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in HR, Business, or a related field.

Proven experience in Talent Acquisition or a related role, with a strong background in leadership.

Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.

Strong knowledge of recruitment best practices, sourcing techniques, onboarding processes, and compliance requirements.

Proficient with ATS (Workday, SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory

Experience in ticketing tool like Service Now, Zendesk, etc is preferrable

Demonstrated ability to manage and scale high-performing teams in an HR shared services setup.

Advanced MS Excel and PowerPoint skills working knowledge of dashboard tools (Power BI, Tableau) is an advantage.

Excellent verbal and written communication skills

Willingness to work 5 days from office in client specific shift.

Preferred Qualifications / Skills

Proven track record in managing large-scale hiring projects.

Certifications in leadership or advanced recruitment or onboarding practices.

Strategic thinking and problem-solving capabilities.

Exceptional leadership and stakeholder engagement skills.

Strong proficiency in recruitment, onboarding analytics and reporting tools.