International Voice Process - Customer service

Black And White Business Solutions is actively seeking dedicated and enthusiastic individuals for the International Voice Process - Customer Service role. We are looking for candidates with exceptional verbal communication skills in English and a strong commitment to resolving customer queries efficiently within a fast-paced international voice process environment . This position is ideal for immediate joiners who are passionate about delivering outstanding customer satisfaction and maintaining high service quality standards.

Key Skills Required

• Excellent verbal communication in English : Ability to articulate clearly, concisely, and professionally to an international customer base.
• International voice process handling : Demonstrated experience or strong aptitude for managing customer interactions over the phone in a global context.
• Customer query resolution : Proven ability to understand, analyze, and effectively resolve customer issues and concerns.
• Call documentation & CRM usage : Proficiency in accurately logging call details and utilizing Customer Relationship Management (CRM) systems to track interactions.
• Active listening & problem-solving : Capacity to listen attentively to customer needs and apply critical thinking to find effective solutions.
• Ability to handle pressure and high call volumes : Demonstrated resilience and efficiency in a demanding call center environment.
• Basic computer and typing skills : Fundamental computer literacy and efficient typing speed for swift data entry and navigation.

Roles and Responsibilities

Qualifications

CTC Range

Notice Period

Contact : Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number : 080-67432490 | WhatsApp : 9591269435 Email : [HIDDEN TEXT] | Website : www.blackwhite.in

Skills Required

Voice Process, Customer Service, Query Resolution, Documentation, collaborative work , Crm Systems