International Customer Voice Process

Roles and responsibility :

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and / or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and / or following verbal instructions.

Required Skills / Abilities :

Skills Required

Customer Service Skills, Communication Skills, Interpersonal Skills, Analytical Skills