Sr. Account Manager (Middle East)-B2B Fintech

Role : Sr. Account Manager (Middle East)-B2B Fintech

Experience : 5+Years

Location : Mumbai(Someone who can shift to Dubai, if not, then a Local of Dubai, preferably from a local IDV company / competition in the UAE)

(This is an end-to-end sales opportunity. From Lead Generation to Closure)

Company :

A fast-growing and VC-funded fintech product is rapidly growing its organization to capture growth. The company offers AI and Blockchain-based integrated solutions to Banks, NBFCs, Insurance, and Mutual Funds to expedite their digital transformation journey. The company offers digital customer onboarding solutions that have found wide acceptance among BFSI customers. It is soon going to launch an integrated solution to digitize back-office operations for BFSI clients. The company is on an expansion spree both domestically and internationally.

Responsibilities :

Act as the primary point of contact for assigned client accounts, maintaining strong relationships.

Understand clients' business needs and objectives to provide tailored solutions.

Oversee the implementation of the

Company's products and services for clients.

Ensure customer satisfaction by proactively addressing issues and providing support.

Work with cross-functional teams (sales, product, support) to deliver solutions and drive value for clients.

Monitor account performance and provide regular updates to clients.

Identify opportunities for upselling and cross-selling additional products and services.(There will be separate targets for this)

Negotiate contract renewals and manage account growth.

Maintain and track account health metrics to ensure client retention.

Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.

Qualifications :

Proven experience in account management or client relationship roles (preferably in tech or SaaS).

Strong communication, problem-solving, and negotiation skills.

Ability to manage multiple accounts and projects simultaneously.

Experience in handling escalations and resolving client issues effectively.

Knowledge of CRM systems and tools for account management.

Strong organizational and time-management skills.