Mobileware Technologies - Account Manager

Job Opportunity : Account Manager

Location : Mumbai, India

Experience : 4 to 5 Years

Company : 86400 (An Initiative by Mobileware Technologies)

About Us :

Since our inception in 2010, 86400 (Mobileware Technologies) has been at the forefront of Indias digital payment transformation.

We specialize in building secure, scalable, and sustainable payment technology solutions for banks, NBFCs, and financial institutions.

Our offerings include cutting-edge products such as NPCI Switches, Banking APIs, and our flagship platform TransXT powering the future of digital transactions in India.

Role Overview :

We are looking for a dynamic and client-focused Account Manager to join our growing team in Mumbai.

You will serve as the primary point of contact for our strategic clients, ensuring satisfaction, retention, and growth by delivering tailored solutions and maintaining strong relationships.

Key Responsibilities :

• Serve as the main liaison between assigned clients and internal teams (Product, Tech, and Operations).
• Understand client business needs and align our technology solutions to meet their objectives.
• Manage end-to-end account lifecycle including onboarding, ongoing engagement, renewal, and upselling.
• Monitor account performance and proactively address client issues or escalations.
• Coordinate with cross-functional teams to ensure seamless delivery of services and solutions.
• Identify opportunities for account growth and contribute to revenue expansion through cross-selling and upselling.
• Track and report account health metrics, ensuring SLAs and KPIs are consistently met.
• Stay updated with the latest industry trends, digital payment regulations, and competitor offerings.

Desired Skills & Experience :

What We Offer :

(ref : iimjobs.com)