Team leader - Collections

About the Role

We are looking for an experienced Team Leader to lead a UK Collections team within a fast-paced BPS environment. The ideal candidate will have a strong background in motor vehicle finance collections , credit control, or arrears management, along with proven experience in managing and motivating teams to deliver performance excellence while maintaining compliance and customer-centric standards.

Key Responsibilities

Team Leadership & People Management

• Lead, coach, and motivate a team of collection agents to meet individual and team targets for collections, quality, and compliance.
• Conduct regular 1-on-1s, performance reviews, and feedback sessions.
• Manage daily workflows, queue allocation, and escalations efficiently.
• Foster a positive work culture focused on accountability, learning, and collaboration.
• Drive adherence to company policies, process updates, and compliance standards.
• Track team KPIs including productivity, resolution rate, and call quality.

Collections & Process Management

Continuous Improvement & Reporting

Required Skills & Experience

Skills Required

Gdpr, Crm Systems, Credit Control