Team Leader - Collections - International BPO

Requirements :

• 1+ year of Team Leader experience. 4+ years of international BPO experience. Strong communication, leadership, and people management skills. Night shift willingness. MS Office, Excel, and PPT proficiency. Graduate degree preferred.
• This role involves developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience.
• The ideal candidate will have a strong understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team.
• While direct collections experience is a plus, candidates with a strong background in digital campaign management and client handling are highly encouraged to apply.

Key Responsibilities :

Team Leadership & Management :

Digital Collections Strategy & Execution :

Data Analysis & Reporting :

(ref : iimjobs.com)