Job Title : Zonal Collection Manager – MSME
Location : Western India
Base location : Pune
Vertical : MSME / Business Loans
Role Summary :
Lead and manage collections for MSME loans across Western India. Focus on recovery of overdue accounts, legal recoveries, restructuring, and field / agency operations.
Key Responsibilities :
- Devise and execute collections strategy for MSME loans (WC, TL, OD).
- Manage regional collection teams
- Handle legal recovery (demand notice, arbitration, suit filing, SARFAESI proceedings).
- Ensure adherence to regulatory and internal policy norms.
- Provide insights to credit and product teams on risk trends.
KPIs :
Recovery % (bucket / vintage)Reduction in delinquency ratios (30+ / 60+ / 90+)Legal resolution outcomesCost of collection metricsAgency compliance and productivityQualifications & Experience :
Graduate / MBA with 10–15 years in MSME or business loan collectionsExperience in handling secured / unsecured SME loan recoveriesLegal understanding of business loan recoveries essentialStrong MIS, team handling, and stakeholder management skills