Warner Bros. Discovery - Lead ServiceNow Administrator

Who We Are :

When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

Behind WBDs vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, here you are celebrated, here you can thrive.

Your New Role :

The Lead ServiceNow Administrator will be a key member of the ServiceNow Platform Engineering team, based in Hyderabad, responsible for the administration, maintenance, and operational excellence of the ServiceNow platform.

Reporting to the Manager, Lead ServiceNow Administrator, this role will focus on supporting day-to-day platform operations, managing environment integrity, and executing release deployments.

This position plays a critical role in ensuring the stability, performance, and scalability of the ServiceNow environment.

The ideal candidate will have deep technical expertise in ServiceNow, a strong understanding of ITSM processes, and the ability to collaborate across development, QA, and business teams to deliver high-quality platform enhancements.

Your Role Accountabilities Operations & Support :

• Participate in the daily operations of the ServiceNow platform, including incident, request, and problem management.
• Monitor platform health and performance, proactively identifying and resolving issues.
• Provide advanced troubleshooting support and root cause analysis for platform-related incidents.
• Ensure compliance with internal SLAs and ITIL-based service management practices.

Release & Deployment Execution :

Environment & Instance Management :

Documentation & Communication :

Not Required But Preferred Experience :

(ref : hirist.tech)