Warner Bros. Discovery - Senior ServiceNow Administrator - ITSM Module

Your New Role :

The Senior ServiceNow Administrator will be a key contributor within the ServiceNow Platform Engineering team, based in Hyderabad, reporting to the Manager, Lead ServiceNow Administrator.

This role is responsible for supporting the day-to-day operations, maintenance, and performance of the ServiceNow platform.

The Senior Administrator will work closely with platform engineers, developers, and business stakeholders to ensure the platform is stable, secure, and aligned with enterprise service delivery goals.

This position is ideal for a technically skilled professional with a strong understanding of ServiceNow administration, ITSM processes, and a passion for operational excellence.

The role requires hands-on experience with platform configuration, incident / request management, and environment maintenance.

Your Role Accountabilities :

Platform Operations & Support :

• Respond to and resolve ServiceNow-related incidents and service requests in accordance with SLAs.
• Follow knowledge articles and standard operating procedures to ensure consistent support delivery.
• Escalate complex issues to lead administrators or developers as appropriate.
• Monitor system health dashboards and proactively address performance or availability issues.

Platform Administration & Maintenance :

Documentation & Knowledge Sharing :

Continuous Improvement & Collaboration :

Qualifications & Experiences :

Not Required but Preferred Experience :

(ref : hirist.tech)