Team Leader, Operations

Job Title :

Team Leader, Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :

• Maintain expert level knowledge and assigned products and services, complete all required training and certifications.
• Monitor customer issue trends, volume spikes, and case inventory.
• Lead daily team huddle and communicate operational updates.
• Conduct effective coaching and feedback sessions manage follow-up actions.
• Ensure timely completion of compliance training and phishing exercises for self and team.
• Review and analyze B2B Service Cloud and DOMO reports share performance metrics weekly.

Key skills & knowledge :

Educational Qualification : Graduate

Disclaimer : -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location :

IND Gurugram - SP Infocity, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements :

Time Type :

Full time

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