Operations Team Lead

Job Opening : Team Lead

Salary :  Upto 25 CTC

Experience Required :  1 to 2 years

Work Days :  6 days

Education :  Graduated

Roles & Responsibilities (Team Lead) :

• Supervise and guide a team of customer service representatives
• Monitor team performance and ensure achievement of daily / weekly targets
• Provide coaching, feedback, and support to improve individual and team performance
• Resolve escalated customer issues and ensure a high level of customer satisfaction
• Prepare performance reports and share insights with management
• Maintain team morale and handle staffing and scheduling needs

Eligibility Criteria :

Skills Required

Team Handling, Team Management, People Management Skills, shrinkage , CSAT