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Operations Team Lead
ConfidentialGurgaon / Gurugram5 days ago
Job descriptionPrior experience in team handling, preferably in a BPO or customer service environment Strong leadership, communication, and problem-solving skills Ability to motivate a team and work under pressure Freshers with leadership potential and strong communication skills may also be considered
Job Opening : Team Lead
Salary : Upto 25 CTC
Experience Required : 1 to 2 years
Work Days : 6 days
Education : Graduated
Roles & Responsibilities (Team Lead) :
- Supervise and guide a team of customer service representatives
- Monitor team performance and ensure achievement of daily / weekly targets
- Provide coaching, feedback, and support to improve individual and team performance
- Resolve escalated customer issues and ensure a high level of customer satisfaction
- Prepare performance reports and share insights with management
- Maintain team morale and handle staffing and scheduling needs
Eligibility Criteria :
Skills Required
Team Handling, Team Management, People Management Skills, shrinkage , CSAT
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Team Lead • Gurgaon / Gurugram
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