Team Leader Operations For International Customer Service Process

Roles and Responsibilities :

1. Should exhibit People Management Skills.

2. Should be aware of the various Operations and Client Metrics.

3. Strong analytical, solving skills with strong MS Excel skills.

4. Needs to have the drive to achieve given targets.

5. Process adherence (Check, analyze, Control & Improvement).

6. Drive & adhere to Policies & Procedures.

7. Should be well versed in coaching & providing feedback

8. Basic exposure to excel.

9. Good process knowledge and Good interpersonal skills

The candidate should be possess the following skills

• People Management skills
• Client Management skills
• Process Management skills
• Coaching and Training
• Feedback and Performance Management skills

Managing Attrition Minimum HSC / Graduate (Any Bachelors Degree)A teeism AHT ,CSAT & Team Management ,People Management

Education Target :   Minimum HSC / Graduate (Any Bachelors Degree)

Skills Required

Team Leader, Attrition, Sla Management, Operations, People Management, Customer Services