IT Business Analyst III – Commercial

Key Responsibilities :

• Process Analysis : Conduct in-depth analysis of existing processes to identify areas for improvement and optimization.
• Requirement Gathering : Elicit, document, and validate functional requirements ensuring alignment with business objectives.
• Solution Design : Collaborate with technical teams to design and implement effective IT solutions that support Commercial operations, particularly in CRM, Digital Marketing, and E-commerce.
• Testing and Validation : Develop and perform test cases to ensure that implemented solutions meet the defined requirements and quality standards.
• Documentation : Build and maintain comprehensive documentation, including user manuals, training materials, and process flow diagrams.
• Collaborator Management : Effectively communicate with collaborators at all levels, encouraging positive relationships and addressing their concerns.
• Commercial Technologies Expertise : Demonstrate in-depth knowledge of Salesforce (SFDC) and relevant digital technologies, such as marketing automation, e-commerce platforms, and customer service tools.
• Operations : Offer and assist with user training as needed, encompassing root cause analysis, incident management, and process improvement

Skills Requirements :

Skills Required

Agile Methodology, Digital Marketing, e-commerce