IT Operations Analyst II

Key Responsibilities :

The IT Support Engineer will be responsible for providing desk-side support to end-users and performing basic server / network administration tasks. This role requires a proactive individual with strong technical skills and the ability to troubleshoot and resolve issues efficiently.

Key Responsibilities :

• Desk-side Support :
• Provide technical support to end-users for hardware, software, and network-related issues.
• Support, troubleshoot & repair all PC and Mac workstations and computer / smartphone applications.
• Install, configure, and troubleshoot desktop and laptop computers, printers, and other peripherals.
• Build new computer systems & maintain CMDB for asset tracking
• Assist with the setup and maintenance of user accounts and access permissions.
• Conduct training sessions for end-users on new technologies and best practices.
• Triage all levels of incidents as it relates to end user support – track all incidents equests in ITSM platform.
• Encrypt and deploy laptops for field use
• Infrastructure Support :
• Work with US-based Infrastructure Service Managers to maintain, upgrade, and support the Office infrastructure.
• Coordinate with vendors for hardware repairs and replacements as needed.
• Provide hands on assistance when needed by remote teams.
• Ensure compliance with security policies and procedures.

Qualifications :

Preferred Skills :

Working Conditions :

Skills Required

Vpn, Basic Networking, Itil Framework, Linux Operating System