Training And Quality Manager

Role : Training & Quality Manager

Training & Quality Manager

Department : Business

Location : Jodhpur

Reports to : Chief Business Officer

About LXME

LXME  Money Made for Her.

LXME is Indiaʼs first comprehensive financial ecosystem designed exclusively for women — empowering them to earn, spend, save, and invest with confidence.

From LXME Pay (ourUPI-led payments platform)to Invest and Learn , weʼre building a new kind of financial experience — one that starts with education and ends with empowerment.

About the Role

The Training &Quality Manager willbe the capability and compliance custodian of LXMEʼsbusiness

organization. Youʼll design and deliver training programs that empower every customer-facing team — from Sales to Distribution to Money Coach — while ensuring excellence in quality, compliance, and customer experience.

This is a hands-on role that combinescontent creation, facilitation, quality audits, and performance enablement — to drive real, measurable improvement across sales, service,and advisory functions.

What Youʼll Build / Lead / Own

Design and maintain LXMEʼs central trainingframework & playbook for all teams.

Conduct onboarding, refresher, and product certification programs (including NISM). Develop sales and soft-skill trainingmodules aligned with LXMEʼs missionand tone.

Lead QA audits (voice and non-voice) — ensuring accuracy, compliance, and empathy in every customer interaction.

Build and maintain quality scorecards , dashboards, and improvement plans.

Track and report CSAT, NPS, and quality trends ; implement feedback loops with team leaders.

Partner with team heads to ensure post-training performance uplift and measurable ROI from enablement efforts.

What Success Looks Like

100% trainingcompletion and certification compliance.

Improved sales conversion and service qualitypost-training. Reduction in compliance and communication errors.

Continuous NPS / CSAT improvement.

Data-backed QA reporting adopted across all CBO verticals.

Who You Are

A passionate trainer and meticulous quality lead rolled into one.

Comfortable designingcontent, facilitating sessions,and leading audits hands-on.

Analytical and structured — capable of linking trainingoutcomes with businessKPIs. Experienced in fintechor BFSI customer environments.

Excited to contribute to LXMEʼs mission of making financial confidence a lived reality for women.

Qualifications & Experience

4–6 years of experience in training,QA, or enablement roles within fintech, BFSI, or customer experience domains.

Proven expertise in sales training, call quality management, and compliance adherence.

Strong commandof Excel / QA scorecards / presentation tools for reports. Exceptional communication and facilitation skills.

Familiarity with NISM certification processes preferred.

Why LXME

At LXME, everyconversation counts.

Youʼll ensure that every salespitch, support call,and coaching sessionreflects LXMEʼs promise-

‘Money Made for Herʼ delivered with trust, empathy,and precision.