Training Manager

Job Summary :

An experienced Training Manager with 5-6 years of hands-on experience in building and running training programs. The person will oversee product & process training, behavioural & soft skills learning, content creation and management, and end-to-end Learning Management System operations. The ideal candidate is a strategic thinker, excellent communicator in English, who can lead both program design and delivery, as well as manage stakeholders across functions.

Key Responsibilities :

• Perform Training Needs Analysis (TNA) across departments to identify gaps — for product knowledge, process adherence, soft skills, behaviour, etc.
• Design, develop, and maintain structured training curricula for :

○ Product training (new launches, features, functionality)

○ Process training (standard operating procedures, workflows)

○ Soft skills & behavioural training (communication, leadership, teamwork, conflict resolution, etc.)

○ Drafting course materials, facilitator guides, job aids

○ Creating engaging multimedia / e-learning modules

○ Managing updates / version control for training content

Required Qualifications & Skills :

Preferred :

Skills Required

Project Management, Content Creation, Excel