Customer Relationship Manager

Profile : - Relationship executive : banking debt collection and recovery - UAE Banking process

Eligibility : Good communication both verbal and written in English & Hindi

Responsibilities for Relationship executive : banking debt collection and recovery :

Contacting Debtors : Reach out to debtors via phone, email, or mail to discuss overdue payments and negotiate repayment plans.

Negotiation : Utilize negotiation skills to agree on suitable payment arrangements and deadlines, while considering the debtor's financial situation and the organization's policies.

Maintaining Records : Maintain accurate records of all communications, payment commitments, and any changes made to payment plans.

Compliance : Ensure all debt collection activities comply with relevant regulations and company policies. This includes understanding and following fair debt collection practices.

Research and Investigation : Conduct research and investigations to locate debtors who have become unresponsive or are difficult to reach.

Communication : Collaborate with other departments within the organization, such as legal or finance departments, to escalate complex cases or seek guidance on legal matters.

Reporting : Generate reports on debt recovery activities, providing updates on progress, challenges, and successes to the management team.

Skills Required

Negotiation Skill, Communication Skills, Pressure Handling, Debt Collection, Debt Recovery, Convincing Skill, Customer Handling, Good Commnication, Ms Excel, Target Achiever